In this clip, Theresa Lee shares the most important advice for other talent leaders responsible for supporting large frontline workforces (or any workforce for that matter!).

Understanding the frontline workforce requires more than reviewing dashboards. It necessitates being present in stores and actively listening to employees.

Listen as Dr. Sumona De Graaf and Theresa Lee discuss the leadership lessons the best frontline managers are applying right now.

In this segment, Theresa Lee of PetSmart talks about the frontline workforce and the critical role they play in the customer experience.

Tech adoption starts with including those the change will directly impact.

Dr. Sumona De Graaf recounts a story of frontline worker agency providing important insights for executive leaders.

In this clip, Dr. Sumona De Graaf shares a story that paints a clear case for listening deeply to frontline workers.

Dr. Sumona De Graaf discusses how the experience of frontline workers is both practically different and aspirationally similar to corporate workers.

Frontline Workforce are a source of inspiration and hope. While others swirl, they take action.

Why Focus on the Frontline?

Unpacking the high degree of leader confidence compared to lower perception of leader effectiveness.

Personal, early experiences can significantly shape a person's leadership values and behaviors

Power is not always positional. The power of leadership is about who you are and how people experience you.

How idealis wrote down a set of core values their team would embody, and how they hire, coach, and provide feedback based on these values.

The importance of a leader's internal leadership identity in navigating uncertainty and building trust and followership among their team.

Data suggests a significant performance difference between employees who feel cared for and those who do not.